99.9% Web Hosting Server Uptime Guarantee

If your web site is not available 99.9% of the time in a given month, we will credit the amount of downtime to your next month's (or billing period's) hosting fees.

Downtime is defined as our network equipment or your shared or dedicated server being down. We do not control the whole Internet, and so we cannot guarantee your ability to access your site due to circumstances beyond our control (i.e. down routers, DoS attacks, web site configuration issues, etc.).

This does not include scheduled downtime which is posted in our News section.

In order to receive your web hosting service credit you must: a) document your downtime - via email for shared hosting, via U.S. postal mail for dedicated servers, server co-location, and any other services and b) have us verify downtime.

If you have any questions or concerns, please contact us.

Additional Resources:

Web Site Monitor - Active Server Monitor is a server monitoring subscription based system which remotely checks your server(s) and notifies you of any type of failure.

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